COSRX Snail Mucin Duo - Snail 92 Cream & Snail 96 Essence, Daily Face Gel Moisturizer and Hydrating Serum for Face with Snail Secretion Filtrate, Korean Skin Care

All orders are safely delivered by a secure valid tracking system.

Our goal is to offer you the best shipping options (Standard/Economy/Express).

Shipments vary widely from country to country. Shipping costs are non-refundable.

(If you receive a refund, the cost of return shipping will be deducted from your refund.)

Business days are Monday-Friday, excluding holidays within each country.

Our handling time (Processing time) is about 3 to 5 days.

You can check shipping information (Carrier, Tracking ID, Media of Packing Process, Shipping Speed, Notice, Status, etc.) at "My Orders" on Cuzmari.

Shipping Speed, excluding handling time (3-5 days):
• Standard: 7-21 days
• Economy: 5-7 days
• Express: 3-5 days

Cuzmari Refund, Resend & Returns Policy

At Cuzmari, we are committed to providing excellent customer service and satisfaction. Please review the following Refund, Resend, and Returns Policy for more information on how we handle your orders.

⚠ All disputes must be submitted through the appropriate platform. Failure to do so may result in permanent account suspension.

RETURN/REFUND

Request a Return

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

• All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).
• Items must be in new and unworn condition.
• Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.
• Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

To start a return, you can contact us at support@Cuzmari.com.

If your return is accepted, we'll send you instructions on how and where to send your package.

You can always contact us for any return question at support@Cuzmari.com.